Purchase Conditions


Despatch Times:

We are a small team, so dispatch times may take a little longer than larger companies. We post most parcels with Yamato Courier and aim to dispatch your items within 3-5 working days. If you need it sooner, please let us know and we'll be happy to arrange express shipping service. We might also be able to post it out a bit quicker too, we'll do our best to accomodate!

 

Shipping:

Hong Kong

Mainland China

South Korea

Japan

Malaysia

Singapore

Australia

New Zealand

 

Custom Charges:

Buyers are responsible for any duties and customs charges that may be incurred. Please note that we are based in Hong Kong.

 

Returns:

We hope that you are happy with your purchase. Every effort has been made to ensure that you receive a good quality item that is accurately represented in the photographers.

We have a 7 days returns policy on all products excluding custom made items. Please get in touch if you would like to return or exchange an item. Buyers are responsible for returned shipping costs (unless faulty) and use be delivered in the original packaging & arrive in the condition it was received in - please pack it appropriately. Refunds will be made once the item is received, excluding the original postage cost.

 

Missing / damaged items

On the very rare occasion that an item arrives damaged or gets lost in the post, we will replace or refund your order. However, don't worry! This happens very rarely :)